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Title: Non-medical needs of older patients in the emergency department.
Austin Authors: Liu, Bonnia ;Taylor, David McD ;Ling, Sophia L-Y;MacGibbon, Paul
Affiliation: Department of Medicine, University of Melbourne, Parkville, Victoria, Australia
Department of Emergency Medicine, Austin Health, Heidelberg, Victoria, Australia
Issue Date: Sep-2016
Date: 2016-03-11
Publication information: Australasian journal on ageing 2016; 35(3): 174-9
Abstract: To determine the non-medical needs of older patients in the emergency department (ED). We undertook a cross-sectional survey of three age groups (50-64, 65-79, 80+ years) using a self-administered questionnaire with five response options (strongly agree-strongly disagree) for 31 items. There were 548 patients enrolled. Significantly fewer older patients knew how to call for assistance (P < 0.01), knew how the ED works (P < 0.01), felt frightened by their illness (P < 0.01) or felt that the ED lights were too bright (P < 0.03). A substantial proportion of all patients did not agree that their illness and/or treatment had been well explained. Older patients appear resilient but need to be told to call for assistance when needed, to know how to call for this assistance and how the ED works. Clear information regarding their illness and treatment should be provided, particularly to younger patients who may be anxious.
DOI: 10.1111/ajag.12265
ORCID: 0000-0002-8986-9997
Journal: Australasian journal on ageing
PubMed URL: 26969830
Type: Journal Article
Subjects: emergency department
older people
patient satisfaction
Appears in Collections:Journal articles

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