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Aim
Code Grey and related activity at Austin Health is documented by security
staff in an external platform. A monthly summary is distributed to senior staff,
and while this data is useful for auditing purposes, it does not enable real-time
oversight of behavioural incidents occurring across the organisation. The aim
of this project was to create a Power Bi report that allowed hospital-wide
visibility of security Code Grey activity in close to real time based on location
and event-type, making Austin Health safer for staff, patients and visitors.
Methods
In collaboration with management within the Austin Security team, we
developed a standardised Microsoft form for security staff to enter all activity
conducted throughout each shift. This process paralleled existing practices to
ensure all data was captured during the implementation phase with no impact
on service delivery. The data collected was extracted into two Power Bi reports:
one report visible to all staff with activity display by location and date, without
identifying patient information, the second report, visible only to security staff
members, displaying all available data and is used to support handover
between shifts.
Results
The new Microsoft form was well-accepted by Security staff who entered 100%
of activity using the new Microsoft form when compared with the end of month
data entered into the existing platform. This minimised data loss and improved
accuracy of reporting. The ‘all staff’ Power Bi report is now in use by Patient
Safety and Clinical Excellence Coordinators to display Code Grey activity to
local and divisional Safety, Quality and Risk meetings.
Conclusion
Organisational visibility of all code grey and other security data is now available
through a Power Bi report, enabling real-time appreciation of safety incidents
by all staff at all times.
Impact
Security staff now utilising a Microsoft Form to input all activities throughout
their shift. This allows all staff to see security activity related to their local
areas. |
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