Development of a carpark cardiac implantable electronic device clinic to improve time efficiency and patient satisfaction in the context of restrictions imposed by the COVID-19 pandemic.

2023-06

Enayati, Anees

McCormack, Cameron

Mckenna, Jo

Chye, David

Putra, Fernan

Lim, Han S

Teh, Andrew W

COVID19

cardiac device

carpark clinic

implantable cardiac defibrillators

pacemakers

patient experience

Journal Article

0000-0002-1257-5739

#PLACEHOLDER_PARENT_METADATA_VALUE#

#PLACEHOLDER_PARENT_METADATA_VALUE#

0000-0003-1514-2450

#PLACEHOLDER_PARENT_METADATA_VALUE#

#PLACEHOLDER_PARENT_METADATA_VALUE#

#PLACEHOLDER_PARENT_METADATA_VALUE#

10.1111/jce.15922

We evaluated time efficiency and patient satisfaction of a "car park clinic" (CPC) compared to traditional face-to-face (F2F) during the COVID-19 pandemic. Consecutive patients attending CPC between September 2020 and November 2021 were surveyed. CPC time was recorded by staff. F2F time was reported by patients and administrative data. A total of 591 patients attended the CPC. A total of 176 responses were collected for F2F clinic. Regarding satisfaction, 90% of CPC patients responded "happy" or "very happy." 96% reported feeling "safe" or "very safe." Patients spent significantly less time in CPC compared to F2F (17 ± 8 vs. 50 ± 24 min, p < .001). CPC had excellent patient satisfaction and superior time efficiency compared to F2F.

link

Journal of Cardiovascular Electrophysiology 2023-06; 34(6)

Journal of Cardiovascular Electrophysiology

1540-8167