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Title: Development of a carpark cardiac implantable electronic device clinic to improve time efficiency and patient satisfaction in the context of restrictions imposed by the COVID-19 pandemic.
Austin Authors: Enayati, Anees ;McCormack, Cameron;Mckenna, Jo;Chye, David;Putra, Fernan;Lim, Han S ;Teh, Andrew W 
Affiliation: Cardiology
Department of Medicine, The University of Melbourne, Parkville, Victoria, Australia.
Cardiology Department, Eastern Health Clinical School, Monash University, Melbourne, Australia.
Issue Date: Jun-2023
Date: 2023
Publication information: Journal of Cardiovascular Electrophysiology 2023-06; 34(6)
Abstract: We evaluated time efficiency and patient satisfaction of a "car park clinic" (CPC) compared to traditional face-to-face (F2F) during the COVID-19 pandemic. Consecutive patients attending CPC between September 2020 and November 2021 were surveyed. CPC time was recorded by staff. F2F time was reported by patients and administrative data. A total of 591 patients attended the CPC. A total of 176 responses were collected for F2F clinic. Regarding satisfaction, 90% of CPC patients responded "happy" or "very happy." 96% reported feeling "safe" or "very safe." Patients spent significantly less time in CPC compared to F2F (17 ± 8 vs. 50 ± 24 min, p < .001). CPC had excellent patient satisfaction and superior time efficiency compared to F2F.
DOI: 10.1111/jce.15922
ORCID: 0000-0002-1257-5739
Journal: Journal of Cardiovascular Electrophysiology
Start page: 1345
End page: 1347
PubMed URL: 37146217
ISSN: 1540-8167
Type: Journal Article
Subjects: COVID19
cardiac device
carpark clinic
implantable cardiac defibrillators
patient experience
Appears in Collections:Journal articles

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