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Title: Making working from home work: reflections on adapting to change.
Austin Authors: Khanna, Rahul ;Murnane, Tess ;Kumar, Shakira;Rolfe, Timothy ;Dimitrieski, Stephanie ;McKeown, Michael ;Ejareh Dar, Maryam ;Gavson, Laura ;Ghandi, Charu 
Affiliation: Mental Health
Department of Psychiatry, University of Melbourne, Australia
Issue Date: Sep-2020
Date: 2020-09-10
Publication information: Australasian Psychiatry 2020; 28(5): 504-507
Abstract: During the COVID-19 pandemic, our mental health service experimented with working from home. The flexibility of this practice can enable improved efficiency, staff well-being and expanded operating hours in the longer term. This paper shares our experiences and makes recommendations for being a part of and leading distributed clinical teams. We saw a 3% increase in total appointment bookings and a 7% reduction in cancellations/non-attendance compared to the same period in 2019. Based on our experience and the literature, effective distributed teams have leaders that connect via video at least weekly; focus on transparency and output over micromanagement; prioritise staff relationships and err towards overcommunication.
DOI: 10.1177/1039856220953701
ORCID: 0000-0002-1342-9573
Journal: Australasian Psychiatry
PubMed URL: 32910690
Type: Journal Article
Subjects: COVID-19
distributed teams
working from home
Appears in Collections:Journal articles

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