Please use this identifier to cite or link to this item: https://ahro.austin.org.au/austinjspui/handle/1/20410
Title: Patient experiences of caring and person-centredness are associated with perceived nursing care quality.
Austin Authors: Edvardsson, David ;Watt, Elizabeth;Pearce, Frances
Affiliation: La Trobe University/Austin Health Clinical School of Nursing, Melbourne, Victoria, Australia
Department of Nursing, Umea University, Sweden
Clinical Education Unit, Austin Health, Heidelberg, Victoria, Australia
Issue Date: Jan-2017
metadata.dc.date: 2016-09-23
Publication information: Journal of advanced nursing 2017; 73(1): 217-227
Abstract: To explore the extent to which patient ratings of perceived caring and person-centredness are associated with perceived nursing care quality in an acute hospital sample of inpatients. Self-reported patient experiences have had limited attention in conceptualizations of healthcare quality as described in policy and national standards, as well as in health and nursing care practice. The impact of central nursing concepts such as caring and person-centredness on patient ratings of nursing care quality is largely unknown. A descriptive non-experimental correlational design was used to collect and analyse data from a sample of Australian acute hospital inpatients (n = 210) in December 2012. The study collected self-report patient data through a study survey including demographic data and the Caring Behaviours Inventory, the Person-centred Climate Questionnaire, the SF-36 and the Distress thermometer. Descriptive statistics together with Pearson correlation and hierarchical linear regression were used. Perceived caring behaviours of staff and the person-centredness of wards were significantly associated with nursing care quality as evidenced by Pearson correlations being significant and exceeding the pre-set cut-off of r > 0·5. Staff caring behaviours and ward person-centredness also accounted for more than half of the total variance in perceived nursing care quality as evidenced by the final regression model. Knowledgeable and communicable staff, timeliness of assistance and environmental support stood out as most significantly related to patient perceived nursing care quality. Patient experiences of caring and person-centredness seem to have an influential role in the extent to which patients experience the quality of nursing care. Knowledgeable and communicable staff, timeliness of assistance and environmental support stand out as most significantly related to patient-perceived nursing care quality.
URI: http://ahro.austin.org.au/austinjspui/handle/1/20410
DOI: 10.1111/jan.13105
ORCID: 0000-0001-8787-2327
PubMed URL: 27532230
Type: Journal Article
Subjects: assessment healthcare quality
behaviour
caring
health services
hospital nursing staff
nurses
nursing
nursing care
person-centred therapies
quality in health care
Appears in Collections:Journal articles

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