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Title: 'One size does not fit all': Perspectives on diversity in community aged care.
Austin Authors: Meyer, Claudia;Appannah, Arti;McMillan, Sally;Browning, Colette;Ogrin, Rajna
Affiliation: Bolton Clarke Research Institute, Melbourne, Victoria, Australia
Centre for Health Communication and Participation, LaTrobe University, Melbourne, Victoria, Australia
LaTrobe University, Melbourne, Victoria, Australia
Bolton Clarke Learning and Organisational Development, Melbourne, Victoria, Australia
International Institute for Primary Health Care Research, Shenzhen, China
Australian National University, Canberra, Australian Capital Territory, Australia
School of Physical Therapy, University of Western Ontario, London, Ontario, Canada
Austin Health Clinical School, The University of Melbourne, Heidelberg, Victoria, Australia
Biosignals and Affordable Healthcare, RMIT University, Melbourne, Victoria, Australia
Issue Date: Dec-2018 2018-05-13
Publication information: Australasian journal on ageing 2018; 37(4): 268-274
Abstract: Typically, older people are viewed via a single health condition, yet health outcomes are likely impacted by the intersection of many individual characteristics. Promoting inclusive health care is underpinned by reducing bias, respectful communication and supporting individual needs and preferences. This study explores perspectives of community aged care workers on diversity training and implementing training into practice. Ninety community aged care workers were telephone-interviewed three months after a one-day diversity training workshop. Interviews were audio-recorded, transcribed verbatim and analysed thematically. Five themes emerged: 'raising awareness'; 'reserving judgement'; 'confidence and empowerment to embed diversity into practice'; 'communicating effectively'; and 'thinking about change … but'. Diversity concepts were positively received, but applying diversity principles into practice is more difficult. Recommendations to promote inclusive health care included raising awareness of bias, communicating with inclusive language and embedding diversity concepts into community aged care practice by addressing individual, organisational and wider system constraints.
DOI: 10.1111/ajag.12534
ORCID: 0000-0001-5853-6623
PubMed URL: 29754403
Type: Journal Article
Subjects: community care
Appears in Collections:Journal articles

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