Please use this identifier to cite or link to this item: https://ahro.austin.org.au/austinjspui/handle/1/27038
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dc.contributor.authorChauhan, Ashfaq-
dc.contributor.authorWalpola, Ramesh L-
dc.contributor.authorManias, Elizabeth-
dc.contributor.authorSeale, Holly-
dc.contributor.authorWalton, Merrilyn-
dc.contributor.authorWilson, Carlene J-
dc.contributor.authorSmith, Allan B-
dc.contributor.authorLi, Jiadai-
dc.contributor.authorHarrison, Reema-
dc.date2021-07-15-
dc.date.accessioned2021-07-20T03:21:58Z-
dc.date.available2021-07-20T03:21:58Z-
dc.date.issued2021-07-15-
dc.identifier.citationHealth Expectations 2021; 24(5): 1747-1762en
dc.identifier.urihttps://ahro.austin.org.au/austinjspui/handle/1/27038-
dc.description.abstractEngagement frameworks provide the conceptual structure for consumer engagement in healthcare decision making, but the level to which these frameworks support culturally and linguistically diverse (CALD) consumer engagement is not known. This study aimed to investigate how consumer engagement is conceptualised and operationalized and to determine the implications of current consumer engagement frameworks for engagement with CALD consumers. Altheide's document analysis approach was used to guide a systematic search, selection and analytic process. Australian Government health department websites were searched for eligible publicly available engagement frameworks. A narrative synthesis was conducted. Eleven engagement frameworks published between 2007 and 2019 were identified and analysed. Only four frameworks discussed engagement with CALD consumers distinctly. Organisational prerequisites to enhance engagement opportunities and approaches to enable activities of engagement were highlighted to improve CALD consumers' active participation in decision making; however, these largely focused on language, with limited exploration of culturally sensitive services. There is limited discussion of what culturally sensitive services look like and what resources are needed to enhance CALD consumer engagement in high-level decision making. Health services and policy makers can enhance opportunities for engagement with CALD consumers by being flexible in their approach, implementing policies for reimbursement for participation and evaluating and adapting the activities of engagement in collaboration with CALD consumers. This study is part of a wider 'CanEngage' project, which includes a consumer investigator, and is supported by a consumer advisory group. The study was conceived with inputs from the consumer advisory group, which continued to meet regularly with the project team to discuss the methodology and emerging findings.en
dc.language.isoeng
dc.subjectconsumer engagementen
dc.subjectdocument analysisen
dc.subjectengagement frameworksen
dc.subjectethnic minorityen
dc.subjecthealth policyen
dc.subjectpatient participationen
dc.titleHow do health services engage culturally and linguistically diverse consumers? An analysis of consumer engagement frameworks in Australia.en
dc.typeJournal Articleen
dc.identifier.journaltitleHealth Expectationsen
dc.identifier.affiliationCentre for Oncology Education and Research Translation (CONSORT), Ingham Institute for Applied Medical Research, University of New South Wales, Liverpool, New South Wales, Australiaen
dc.identifier.affiliationSchool of Population Health, UNSW Sydney, Kensington, New South Wales, Australiaen
dc.identifier.affiliationSchool of Public Health, The University of Sydney, Sydney, New South Wales, Australiaen
dc.identifier.affiliationOlivia Newton-John Cancer Wellness and Research Centreen
dc.identifier.affiliationSchool of Psychology and Public Health, La Trobe University, Bundoora, Victoria, Australiaen
dc.identifier.affiliationSchool of Nursing and Midwifery, Centre for Quality and Patient Safety Research, Institute for Health Transformation, Deakin University, Melbourne, Victoria, Australia‎..en
dc.identifier.doi10.1111/hex.13315en
dc.type.contentTexten
dc.identifier.orcid0000-0003-2762-510Xen
dc.identifier.orcid0000-0002-8609-9827en
dc.identifier.pubmedid34264537
local.name.researcherWilson, Carlene J
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.cerifentitytypePublications-
item.fulltextNo Fulltext-
item.grantfulltextnone-
item.languageiso639-1en-
item.openairetypeJournal Article-
crisitem.author.deptOlivia Newton-John Cancer Wellness and Research Centre-
crisitem.author.deptPsycho-Oncology Research Unit-
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