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Title: Diversity training for the community aged care workers: a conceptual framework for evaluation
Austin Authors: Appannah, Arti;Meyer, Claudia;Ogrin, Rajna;McMillan, Sally;Barrett, Elizabeth;Browning, Colette
Affiliation: RDNS Institute, St Kilda, Victoria, Australia
La Trobe University, Bundoora, Victoria, Australia
University of Melbourne, Austin Health, Department of Medicine, Heidelberg, Victoria, Australia
Monash University, Clayton, Victoria, Australia
International Institute for Primary Health Care Research, Shenzhen, China
Issue Date: Aug-2017
Date: 2017-03-23
Publication information: Evaluation and Program Planning 2017; 63: 74-81
Abstract: Older Australians are an increasingly diverse population, with variable characteristics such as culture, sexual orientation, socioeconomic status, and physical capabilities potentially influencing their participation in healthcare. In response, community aged care workers may need to increase skills and uptake of knowledge into practice regarding diversity through appropriate training interventions. Diversity training (DT) programs have traditionally existed in the realm of business, with little research attention devoted to scientifically evaluating the outcomes of training directed at community aged care workers. A DT workshop has been developed for community aged care workers, and this paper focuses on the construction of a formative evaluative framework for the workshop. Key evaluation concepts and measures relating to DT have been identified in the literature and integrated into the framework, focusing on five categories: Training needs analysis; Reactions; Learning outcomes, Behavioural outcomes and Results The use of a mixed methods approach in the framework provides an additional strength, by evaluating long-term behavioural change and improvements in service delivery. As little is known about the effectiveness of DT programs for community aged care workers, the proposed framework will provide an empirical and consistent method of evaluation, to assess their impact on enhancing older people’s experience of healthcare.
DOI: 10.1016/j.evalprogplan.2017.03.007
Journal: Evaluation and Program Planning
PubMed URL:
Type: Journal Article
Subjects: Diversity training
Community care
Appears in Collections:Journal articles

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