Please use this identifier to cite or link to this item: https://ahro.austin.org.au/austinjspui/handle/1/12988
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dc.contributor.authorEvans, B Jen
dc.contributor.authorKiellerup, F Den
dc.contributor.authorStanley, R Oen
dc.contributor.authorBurrows, Graham Den
dc.contributor.authorSweet, Ben
dc.date.accessioned2015-05-16T02:45:29Z
dc.date.available2015-05-16T02:45:29Z
dc.date.issued1987-12-01en
dc.identifier.citationThe British Journal of Medical Psychology; 60 ( Pt 4)(): 373-8en
dc.identifier.govdoc3426975en
dc.identifier.otherPUBMEDen
dc.identifier.urihttps://ahro.austin.org.au/austinjspui/handle/1/12988en
dc.description.abstractThe research literature on patient perceptions of general practice consultations shows that, while patients are generally satisfied with the treatment they receive from doctors, they report less satisfaction with the amount and clarity of information they receive and doctors' expression of caring and respect. In the surgery, inadequate information transmission during the interaction also has the effect of increasing the level of anxiety reported by patients after their consultations. A communication skills programme was developed, incorporating variables from both the emotional and cognitive domains of the consultation. A group of GPs undertook training in this programme. It was hypothesized that patients of the trained doctors would report greater satisfaction and less anxiety, compared with patients of untrained general practitioners. Subsequent randomized interviews with patients of the trained doctors showed that these patients were significantly more satisfied with their consultations. Patients of the trained doctors also reported less state anxiety immediately following their consultations, as measured using the State-Trait Anxiety Inventory. Attempts by doctors to communicate more effectively in consultations therefore increased patients' positive feelings and reduced anxiety.en
dc.language.isoenen
dc.subject.otherAdolescenten
dc.subject.otherAdulten
dc.subject.otherAgeden
dc.subject.otherAnxiety.psychologyen
dc.subject.otherCommunicationen
dc.subject.otherConsumer Behavioren
dc.subject.otherFamily Practiceen
dc.subject.otherFemaleen
dc.subject.otherHumansen
dc.subject.otherMaleen
dc.subject.otherMiddle Ageden
dc.subject.otherPatient Complianceen
dc.subject.otherPhysician-Patient Relationsen
dc.subject.otherReferral and Consultationen
dc.titleA communication skills programme for increasing patients' satisfaction with general practice consultations.en
dc.typeJournal Articleen
dc.identifier.journaltitleThe British journal of medical psychologyen
dc.identifier.affiliationDepartment of Psychiatry, Austin Hospital, Heidelberg, Australiaen
dc.description.pages373-8en
dc.relation.urlhttps://pubmed.ncbi.nlm.nih.gov/3426975en
dc.type.austinJournal Articleen
item.languageiso639-1en-
item.cerifentitytypePublications-
item.grantfulltextnone-
item.fulltextNo Fulltext-
item.openairetypeJournal Article-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
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